Integrity
If we earn commission on a product, we tell you. If we don't recommend something, we tell you why. No client should have to guess.
Est. 2025Randburg, South Africa
About OceanMind
An independent insurance brokerage based in Randburg, placing personal, commercial, and specialty cover for clients across South Africa.
Independent by design.
Advisory by temperament.
OceanMind was established in 2025 as a boutique independent brokerage, founded on the conviction that clients are best served by advisors whose incentives are transparent and whose loyalty sits with the client, not the insurer.
Our licensed advisors place cover across a panel of domestic and international insurers, chosen on the merits of wording, capacity, and service, not agency relationships.
Each engagement is led by a named advisor accountable across the life of the programme: placement, renewal, mid-term amendment, and claim.
What We Stand For
Four words. Every conversation.
Not a wall poster. The actual filter we use when we recommend cover, dispute a claim, or push back on an insurer.
Transparency
Our pricing, process, and limitations are all written down, reviewable, and sent to you in plain English.
Expertise
We've placed cover for businesses, families, marine, cyber, and more. If we don't know an area cold, we tell you that too.
Advocacy
When a claim gets stuck, we don't forward an email. We pick up the phone, escalate, and keep going until you're paid.
Treating Customers Fairly
Fair treatment, in practice.
TCF is not a marketing line. It's the framework every FAIS-licensed broker operates under, with outcomes the FSCA can audit — and the standard everything below is held to.
Culture
Fair treatment is embedded in how we recruit advisors, structure incentives, and review files. No advisor is paid more for placing the wrong product.
Suitability of products
Cover is recommended only after we understand your circumstances. If a product on our panel does not fit, we say so, and refer where appropriate.
Clear information
Quotes, schedules, and exclusions are explained in plain English (or Mandarin) before placement. You receive everything in writing: wording, premium, commission, and material exclusions.
Suitable advice
Every recommendation is logged with a written rationale: what we considered, what we ruled out, and why. You can request the file at any point in the relationship.
Performance as expected
We review your cover at renewal against the original brief and against any change in your circumstances. If the product is no longer the best fit, we say so, even if it costs us the placement.
No post-sale barriers
Claims, complaints, mid-term changes, and switches are handled by your named advisor. There is no call centre, no escalation maze, and no penalty for asking us to move you elsewhere.
Start a conversation
Speak with an advisor
A named advisor will walk through your current cover, flag likely gaps, and outline where the market is pricing competitively.